Contact Information

Daytime Phone: 613-526-7979
After Hours Emergency Phone: 613-526-7979 (Ext. 555)
Fax: 613-526-7969
Mail:
Tamarack Developments Corporation
3187 Albion Road South
Ottawa ON
K1V 8Y3

Reporting Deficiencies

PRE-DELIVERY INSPECTION LIST
Your Pre-Delivery List is forwarded to Tamarack’s site office directly after the inspection for follow up action. If all of the items are not completed prior to your closing date, the site office will work with you to complete them after you move in. Depending on the season or the availability of materials and labour, it may not be possible to complete certain items until suitable weather conditions.

SURFACE DAMAGE REPORT
Surface finishes and fixtures in your home may become damaged during construction, during moving in, or during regular living activities. Construction-related damages that are documented on the Premove List will be repaired or replaced as required. If, upon closing, you discover new damages that were not present at the time of the premove inspection, we will attempt to deal with these fairly, provided they are properly reported within 24 hours of closing. On your closing date, please take the time to carefully recheck the interior and exterior of the house for damages and, if necessary, fill out the Surface Damage Report form found in your Premove Package. Damages already on the Premove List do not need to be re-listed on the Surface Damage Report. A Surface Damage Report form must be signed by a site foreman or sales representative and submitted to Tamarack’s head office within 24 hours of closing, in order to be valid. Surface damages that are not properly reported to Tamarack’s head office within 24 hours of closing, cannot be claimed under warranty.

30 DAY FORM
A few days after your closing date, a representative from our After Sales Service department will contact you to arrange a 30-Day Service Inspection of your home. This provides us an opportunity to answer any of your questions about the house and a chance to review outstanding repair items from the Premove List. This is also your opportunity to bring to our attention any new concerns you identified after closing. All outstanding Premove List items and all new warranty items are documented on a Tamarack 30-Day Form. This form is used to initiate the repairs. It is processed at our head office, and a copy is sent to you, our site office and our sub-trades. After the 30-Day Inspection, Tamarack will not inspect or process any more new items until your Year-End Inspection unless they are of an urgent nature. Please do not submit service requests to the site office at any time since they cannot be processed from that location.

EXTERIOR ITEMS
If construction activity is ongoing around your home, some of the exterior finishes may not be completed at the time of the 30-Day Inspection. Once all exterior construction is complete, and the landscaping installed, you may inspect them yourself and report any exterior deficiencies on the form provided to you at the 30-Day Inspection (Service Inspection List -Exterior). This allows you to report items that were not apparent at the 30-Day Inspection due to incomplete exterior construction. Unless the items are urgent, Tamarack will keep your exterior list on file until the Year-End Inspection.

URGENT ITEMS
If an urgent problem arises that was not apparent during the 30-Day Inspection, it can be reported by submitting a form provided to you at the 30-Day Inspection. Alternatively, it can be forwarded to Tamarack’s head office by fax or mail.

YEAR-END FORM
Approximately one month prior to your first year anniversary date, a representative from our service department will contact you to arrange the Year-End Service Inspection. We suggest that, as you notice any repair items after the 30-Day Inspection, you prepare a list to bring these items to our attention during the Year-End Inspection. Our Builder’s One-Year Warranty, outlined at the end of this booklet, identifies the items covered under our one-year warranty service.

SECOND YEAR ITEMS
Tamarack Developments does not prescheduled inspections after your Year-End service work. If an item comes up that is covered under the second year warranty, please submit your concern to Tamarack’s head office by fax, mail before the second-year anniversary. Our Builder’s Two-Year Warranty, outlined at the end of this booklet, identifies the items covered under our two-year warranty service.

EMERGENCIES
Tamarack provides an after hours emergency service. This service is available to deal with problems associated with water penetration, plumbing, heating, or electricity that prevent you from using your home or may cause major damage to the house. In the event of an emergency, call our Service Department at 613-526-7979 (ext 555), leave a message, and our pager will be alerted.

SUBMIT A SERVICE REQUEST ONLINE