To our valued Homeowners, Guests, and Partners,
The COVID-19 pandemic is an unprecedented challenge that we at Tamarack Homes are monitoring very closely. Due to this ongoing and fluid situation, all Tamarack Homes sales centres, model homes, and the Tamarack Homes Design Centre are closed to the public until further notice. We are currently following all guidelines published by Ottawa Public Health to protect the health and safety of our employees, homeowners, partners, and other guests. Our goal is to continue to provide the quality of service that our homeowners expect, while ensuring our employees are healthy, safe, and have continued job security during these trying times. Below is some information regarding how we are addressing this situation. For more information, please get in touch with us by telephone or email (all contact information is available on our website).
Tamarack Construction Sites
While our sites remain operational for the time being, we have put in place heightened hygiene and cleanliness standards in order to protect our employees and subcontractors. As per the Ottawa Public Health guidelines, our staff are observing physical distancing, increased handwashing, and disinfecting all surfaces regularly. If you have questions regarding your home that is currently under construction, please contact your customer service representative.
While our physical offices are closed to the public to help reduce the spread of COVID-19, our staff are working remotely and are available through telephone and email. We remain committed to serving our homeowners and the public while adhering to the health and safety guidelines published by Ottawa Public Health.
During this time of difficulty, supporting our local community has never been more important. Tamarack Homes and the Taggart Parkes Foundation are proud to be actively supporting local charities including the Ottawa Food Bank and the Youth Services Bureau through financial donations to help meet the increased need for these services during the COVID-19 pandemic.
We appreciate your understanding, patience, and cooperation at this time. This situation is evolving rapidly, and we will be doing everything within our power to ensure the health and safety of our employees and our homeowners. We would like to thank our dedicated employees and assure them that their efforts and continued dedication are greatly appreciated during this uncertain time.
The following summarizes the Tarion Warranty Program Builder's Warranties.
Tamarack Developments warrants for one year that your new Energy Star home is:
Constructed in a workmanlike manner and free from defects in material; Fit for habitation; Constructed in accordance with the Ontario Building Code; and Free of major structural defects.
Tamarack Developments warrants your home for two years against the following:
Water penetration through the basement or foundation walls; Defects in materials, including windows, doors and caulking, or defects in work that result in water penetration into the building envelope; Defects in work or materials in the electrical, plumbing and heating delivery and distribution systems; Defects in work or materials which result in the detachment, displacement or deterioration of exterior cladding (such as brickwork, aluminum or vinyl siding) Violations of the Ontario Building Code affecting health and safety (including, but not limited to, violations relating to fire safety and the structural adequacy of the home); and Major structural defects.
WHAT IS NOT COVERED?
The following conditions and/or items are not covered by the Builder’s Warranty:
Damage resulting from improper maintenance, such as dampness or condensation caused by the homeowner’s failure to maintain proper ventilation levels or improper operation of a humidifier, hot tub or any other moisture-producing device. Alterations, deletions or additions made by the homeowner (such as changes to the direction of the grading or the slope of the ground away from the house). Defects in materials, design and work supplied or installed by the homeowner/purchaser. Secondary damage caused by defects under warranty. While the defects themselves are covered, the personal or property damage they cause is not. However, your homeowner insurance may cover secondary damage. Normal wear and tear, such as scuffs and scratches to floor and wall surfaces caused by homeowners moving, decorating, and/or day-to-day use of the home. Normal shrinkage of materials that dry out after construction (such as nail “pops” or minor concrete cracking). Settling soil around the house or along utility lines. Damage from floods, “acts of God”, wars, riots, or vandalism. Damage from insects or rodents, unless it is the result of construction that does not meet the Ontario Building Code. Damage caused by municipal services or other utilities. Surface defects in work and materials noted and accepted in writing by the homeowner at the time of possession. Damage caused by the homeowner or visitors.
Appliance and product manufacturers may provide warranties extending beyond the Builder’s Warranty. Any such warranties and operating instructions are included in your Premove Package or in the rear section of this Homeowner Manual. Direct any claims to the appropriate manufacturer as outlined in their warranty. Please contact us, if you need any assistance
TARION WARRANTY CORPORATION
TA Homeowner Information Package from Tarion is provided as part of your Premove Package. Tamarack is committed to meeting or exceeding both the industry standards and the Tarion standards found in their Construction Performance Guidelines. This document is available on their website at www.Tarion.com. The Tarion Warranty Corporation backs your One-Year and Two-Year Builder’s Warranties. In addition, Tarion Warranty Corporation covers major structural defects under their seven-year warranty.