To our valued Homeowners, Guests, and Partners,
The COVID-19 pandemic is an unprecedented challenge that we at Tamarack Homes are monitoring very closely. Due to this ongoing and fluid situation, all Tamarack Homes sales centres, model homes, and the Tamarack Homes Design Centre are closed to the public until further notice. We are currently following all guidelines published by Ottawa Public Health to protect the health and safety of our employees, homeowners, partners, and other guests. Our goal is to continue to provide the quality of service that our homeowners expect, while ensuring our employees are healthy, safe, and have continued job security during these trying times. Below is some information regarding how we are addressing this situation. For more information, please get in touch with us by telephone or email (all contact information is available on our website).
Tamarack Construction Sites
While our sites remain operational for the time being, we have put in place heightened hygiene and cleanliness standards in order to protect our employees and subcontractors. As per the Ottawa Public Health guidelines, our staff are observing physical distancing, increased handwashing, and disinfecting all surfaces regularly. If you have questions regarding your home that is currently under construction, please contact your customer service representative.
While our physical offices are closed to the public to help reduce the spread of COVID-19, our staff are working remotely and are available through telephone and email. We remain committed to serving our homeowners and the public while adhering to the health and safety guidelines published by Ottawa Public Health.
During this time of difficulty, supporting our local community has never been more important. Tamarack Homes and the Taggart Parkes Foundation are proud to be actively supporting local charities including the Ottawa Food Bank and the Youth Services Bureau through financial donations to help meet the increased need for these services during the COVID-19 pandemic.
We appreciate your understanding, patience, and cooperation at this time. This situation is evolving rapidly, and we will be doing everything within our power to ensure the health and safety of our employees and our homeowners. We would like to thank our dedicated employees and assure them that their efforts and continued dedication are greatly appreciated during this uncertain time.
Daytime Phone: 613-526-7979
After Hours Emergency Phone: 613-526-7979 (Ext. 555)
Tamarack Developments Corporation
3187 Albion Road South
Ottawa ON K1V 8Y3
PREMOVE INSPECTION LIST
Your Premove List is forwarded to Tamarack’s site office directly after the inspection for follow up action. If all of the items are not completed prior to your closing date, the site office will work with you to complete them after you move in. Depending on the season or the availability of materials and labour, it may not be possible to complete certain items until suitable weather conditions.
30 DAY FORM
A representative will contact you soon after closing to schedule a 30-Day Inspection, which happens approximately thirty days after your closing date. This appointment will give you and our inspector the opportunity to discuss maintenance and warranty concerns related to your home. He will review the concerns with you and determine whether they are covered under the home warranty. Warranted items are documented on the Tamarack 30-Day Form, which is mailed to you after the inspection. This form is used to initiate the repairs, and is the same form our service staff and trades will work from. At the inspection you will also be given a repair date, based on the number of items requiring repair. Repair dates are scheduled a minimum of four weeks after the inspection.
After the 30-Day Inspection, Tamarack will not inspect or process any more new items until your Year-End Inspection unless they are of an urgent nature. Please do not submit service requests to the site office at any time since they cannot be processed from that location.
Most often, the exterior of your home will be incomplete at occupancy. Depending on the season some items may not be completed until suitable weather conditions allow. Paint, curb, driveway and landscape crews generally begin work in late May. We expect that all exterior work will be complete by late July. We always attempt to schedule these works on a ‘first in’ basis, but there are occasions where an entire street will instead be done beginning at one end. If seasonal items require access to the house to repair, Tamarack will contact you for a repair date. If seasonal items do not require access to the house to repair, Tamarack will not contact you for a repair date
If an urgent problem arises, that was not documented on your PDI list or 30 Day Form, please call your customer care representative, or visit our website and submit the item on line.
Approximately one month prior to your first year anniversary date, a representative from our service department will contact you as a reminder. We suggest that, as you notice any repair items after the 30-Day Inspection, you prepare a list to bring these items to our atten
SECOND YEAR ITEMS
Tamarack Developments does not preschedule inspections after your Year-End service work. If an item comes up that is covered under the second year warranty, please submit your concern to Tamarack’s head office by fax, mail or through our web site before the second-year anniversary. Our Builder’s Two-Year Warranty, identifies the items covered under our two-year warranty service.
Tamarack provides an after hours emergency service. This service is available to deal with problems associated with water penetration, plumbing, heating, or electricity that prevent you from using your home or may cause major damage to the house. In the event of an emergency, call our Service Department at 613-526-7979 (ext 555), leave a message, and our pager will be alerted.