To our valued Homeowners, Guests, and Partners,
The COVID-19 pandemic is an unprecedented challenge that we at Tamarack Homes are monitoring very closely. Due to this ongoing and fluid situation, all Tamarack Homes sales centres, model homes, and the Tamarack Homes Design Centre are closed to the public until further notice. We are currently following all guidelines published by Ottawa Public Health to protect the health and safety of our employees, homeowners, partners, and other guests. Our goal is to continue to provide the quality of service that our homeowners expect, while ensuring our employees are healthy, safe, and have continued job security during these trying times. Below is some information regarding how we are addressing this situation. For more information, please get in touch with us by telephone or email (all contact information is available on our website).
Tamarack Construction Sites
While our sites remain operational for the time being, we have put in place heightened hygiene and cleanliness standards in order to protect our employees and subcontractors. As per the Ottawa Public Health guidelines, our staff are observing physical distancing, increased handwashing, and disinfecting all surfaces regularly. If you have questions regarding your home that is currently under construction, please contact your customer service representative.
While our physical offices are closed to the public to help reduce the spread of COVID-19, our staff are working remotely and are available through telephone and email. We remain committed to serving our homeowners and the public while adhering to the health and safety guidelines published by Ottawa Public Health.
If you need to visit any of our sales offices or our Design Centre, you must make an appointment ahead of time, wear a mask, and complete the Daily Sign-In Questionnaire to facilitate contact tracing when necessary. You must be able to answer “no” to all questions on the Daily Sign-In Questionnaire to meet with our staff at this time. We ask that you consider setting up a virtual meeting when possible, to avoid unnecessary potential spread of COVID-19. We are committed to protecting the health and safety of our employees, clients, and the public.
During this time of difficulty, supporting our local community has never been more important. Tamarack Homes and the Taggart Parkes Foundation are proud to be actively supporting local charities including the Ottawa Food Bank and the Youth Services Bureau through financial donations to help meet the increased need for these services during the COVID-19 pandemic.
We appreciate your understanding, patience, and cooperation at this time. This situation is evolving rapidly, and we will be doing everything within our power to ensure the health and safety of our employees and our homeowners. We would like to thank our dedicated employees and assure them that their efforts and continued dedication are greatly appreciated during this uncertain time.
Tamarack Developments Corporation ("Tamarack") is an Ottawa-based housing developer. In the course of building and selling our homes, Tamarack may collect Personal Information and we have prepared this policy to inform you about Tamarack's ongoing commitment to ensuring that the Personal Information obtained during the course of our activities remains accurate and confidential.
What is Personal Information?
We consider "Personal Information" to mean any information, recorded in any form, about an identified individual or an individual whose identity may be inferred or determined from such information, other than business contact information (e.g. name, title, business address).
Why Tamarack May Collect Personal Information
Tamarack may use the Personal Information provided verbally or in writing (including via electronic media) by clients, potential clients, agents, contractors or other third parties in order to:
The personal information we ask for will depend upon the services or products you may obtain.
How Tamarack Collects and Uses Personal Information
Tamarack only collects, uses and discloses Personal Information for purposes that would be considered reasonable in the circumstances and only such information as is required for the purposes of providing products, services or information to clients and potential clients. We use only fair and lawful methods to collect Personal Information.
Our use of Personal Information is limited to the purposes described in this Policy and Tamarack does not otherwise sell, trade, barter, exchange or disclose for consideration any Personal Information it has obtained.
When Tamarack May Disclose Your Personal Information
Tamarack may disclose your Personal Information to individuals or organizations:
In the event sensitive Personal Information is provided to Tamarack, we will not disclose such Personal Information unless it is required in order to provide a client with products or services.
Where Tamarack discloses Personal Information to organizations that perform services on its behalf, we will require those service providers to use such information solely for the purposes of providing services to Tamarack, our clients or the person concerned and to have appropriate safeguards for the protection of that Personal Information.
Where Personal Information may be subject to transfer to another organization in contemplation of a merger, sale of Tamarack assets or Tamarack business units or change of ownership of all or part of Tamarack, we will do this only if the parties have entered into an agreement under which the collection, use and disclosure of the information (including any Personal Information) is restricted to those purposes that relate to the business transaction, including a determination of whether or not to proceed with the business transaction, and is to be used by the parties to carry out and complete the business transaction.
Please note that there are circumstances where the use and/or disclosure of Personal Information may be justified or permitted or where Tamarack is obliged to disclose information without consent. Such circumstances may include:
Where obliged or permitted to disclose information without consent, Tamarack will not disclose more information than is required.
Unless permitted by law, no Personal Information is collected, without first obtaining the consent of the individual concerned to the collection, use and dissemination of that information. However, we may seek consent to use and disclose Personal Information after it has been collected in those cases where Tamarack wishes to use the information for a purpose not identified in this Policy or not previously identified or for which the individual concerned has not previously consented.
By providing Personal Information to Tamarack you agree and consent that we may collect, use and disclose your Personal Information in accordance with this Policy. In addition, where appropriate, specific authorizations or consents may be obtained from time to time.
In most cases and subject to legal and contractual restrictions, you are free to refuse or withdraw your consent at any time upon reasonable, advance notice. It should be noted that in certain circumstances, services can only be offered if you provide Personal Information to Tamarack. Consequently, if you choose not provide us with any required Personal Information, we may not be able to offer you the services requested. We will inform you of the consequences of the withdrawal of consent.
The Accuracy And Retention Of Personal Information
Tamarack endeavors to ensure that any Personal Information provided and in its possession is as accurate, current and complete as necessary for the purposes for which we use that information. If we become aware that Personal Information is inaccurate, incomplete or out of date, Tamarack will revise the Personal Information and, if necessary, use its best efforts to inform third parties which were provided with inaccurate information so that those third parties may also correct their records.
We keep your Personal Information only as long as it is required for the reasons it was collected. The length of time we retain information varies, depending on the product or service and the nature of the information. This period may extend beyond the end of your relationship with us but it will be only for so long as it is necessary for us to have sufficient information to respond to any issues that may arise at a later date.
When your Personal Information is no longer required for Tamarack's purposes, we have procedures to destroy, delete, erase or convert it into an anonymous form.
Currently, the principal places in which Tamarack holds Personal Information is in the City of Ottawa and nearby municipalities where off-site storage facilities may be located.
Protection of Personal Information
Tamarack endeavours to maintain appropriate physical, procedural and technical security with respect to its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of Personal Information. This also applies to our disposal or destruction of Personal Information.
Tamarack further protects Personal Information by restricting access to it to those employees that the management of Tamarack has determined need to know that information in order that we may provide our products or services.
If any employee of Tamarack misuses Personal Information, this will be considered as a serious offence for which disciplinary action may be taken, up to and including termination of employment. If any individual or organization misuses Personal Information - provided for the purpose of providing services to or for Tamarack - this will be considered a serious issue for which action may be taken, up to and including termination of any agreement between Tamarack and that individual or organization.
Access To Your Personal Information
Tamarack permits the reasonable right of access and review of Personal Information held by us about an individual and will endeavor to provide the information in question within a reasonable time, generally no later than 30 days following the request. To guard against fraudulent requests for access, we may require sufficient information to allow us to confirm that the person making the request is authorized to do so before granting access or making corrections.
We will provide information from our records in a form that is easy to understand. Tamarack reserves the right not to change any Personal Information but will append any alternative text the individual concerned believes to be appropriate.
Tamarack reserves the right to decline to provide access to Personal Information where the information requested:
Where information will not or cannot be disclosed, the individual making the request will be provided with the reasons for non-disclosure.
Tamarack will not respond to repetitious or vexatious requests for access and in making such a determination, we will consider such factors as the frequency with which information is updated, the purpose for which the information is used, and the nature of the information.
Tamarack will not charge you for verifying or correcting your information, however, to the extent permitted by applicable law, there may be a minimal charge imposed if you need a copy of records.
Our Web servers track general information about visitors such as their domain name, time of visit and which pages are being accessed. This information is used internally, only in aggregate form, to better serve visitors by helping us to:
"Persistent" cookies are more permanent bits of information that are placed on the hard drive of a visitor's computer and stays there unless it is deleted. Persistent cookies store information on a visitor's computer for a number of purposes, such as retrieving certain information previously provided (e.g., passwords), helping to determine what areas of the Web site visitors find most valuable, and customizing the Web site based on visitor preferences. Tamarack's Web sites do not use persistent cookies.
We do not share Personal Information obtained through cookies with any third parties.
Resolving Your Privacy Concerns
In the event of questions about: (i) access to your Personal Information; (ii) our collection, use, management or disclosure of Personal Information; or (iii) this Policy; please contact Tamarack's privacy officer by sending an e-mail to:
or calling 613.739.2919 and asking to speak with Tamarack's Privacy Officer.
Tamarack will investigate all complaints and if a complaint is justified, we will take all reasonable steps to resolve the issue.